·
Primacy and recency : People most remember the
first and last things to occur, and barely the middle.
When scheduling an interview, ask
what times the employer is interviewing and try to be first or last.
·
If you work in a bar or in customer service of
any kind...
...Put a mirror behind you at the
counter. This way angry customers who approach you will have to see themselves
in the mirror behind you and the chances of them behaving irrationally lowers
significantly.
·
Once you make the sales pitch, don't say
anything else.
This works in sales, but it can
also be applied in other ways. My boss at an old job was training me and just
giving me pointers. I was working at a gym trying to sell memberships. He told
me that once I got all the small talk out of the way and presented the prices,
that the first person to talk will lose. It didn't seem like a big deal but it
actually worked. Often there were long periods of awkward silence as the person
tried to come up with some excuse, but usually they bought.
·
If you ask someone a question and they only
partially answer, just wait.
If you stay silent and keep eye
contact they will usually continue talking.
·
Chew gum when you're approaching a situation
that would make you nervous like public speaking or bungee jumping.
If we are eating , something in our
brain reasons 'I would not be eating if I were danger. So I'm not in danger'.
It has helped me to stay calm a few times.
·
People will always remember not what you said
but how you made them feel.
Also most people like talking about
themselves so ask lots of questions about them.
·
When you're learning something new, teach it to
a friend . Let them ask questions to you related to it.
If you're able to teach something
well, you can be sure that you've understood it very well.
·
If you get yourself to be really happy and
excited to see other people, they will react the same to you.
It doesn't always happen the first
time, but it will definitely happen next time.
·
The physical affects of stress - breathing rate
and heart rate - are almost identical to the physical affects of courage.
When your feeling stressed from any
situation immediately reframe it : Your body is getting ready to be courageous,
it will NOT feeling stressed.
·
Pay attention to people's feet.
If you approach two people in the
middle of a conversation, and they only turn their torsos and not their feet,
they don't want you to join in the conversation. Similarly if you are in a
conversation with a coworker who you think is paying attention to you and their
torso is turned towards you but their feet are facing in another direction,
they want the conversation to end.
·
Fake it till you make it ; confidence is more
important than knowledge.
If you pretend to be something for
long enough, you will eventually become it.
·
Don't be intimidated by anyone, everyone is
playing a role and wearing a mask.
·
Not to be creepy, but if you want to stare at
someone unashamedly, look directly past them and wait for them to try and meet
your eyes.
When they fail to do that, they'll
look around (usually nervously for a second) they won't look at you again for
some time. This is your chance to straight up stare at this person for at least
45 seconds.
·
Build a network.
Become their information source,
and let them be yours. Even grabbing a beer with a former colleague once a year
will keep you in the loop at the old office. Former coworkers might have gotten
a new position in that office you always wanted to work in, great! Go to them
for a beer, and ask about the office. It's all about connections and
information.
·
If you are angry at the person in front of you
driving like a grandmother...
Pretend it is your grandmother, it
will significantly reduce your road rage
·
Stand up straight
No slouching, hands out of pockets,
and head held up high. It's not just a cliche -- you literally feel better and
people around you feel more confident in you.
·
Avoid saying "I think," and "I
believe" unless absolutely necessary.
These are phrases that do not evoke
confidence, and will literally do you no good.
·
When feeling anxious, clean up your home or work
space.
You will feel happier and more
accomplished than before.
·
Always buy the first pitcher or round of drinks.
You'd be surprised how long you can
drink on the phrase "I bought the first one."
·
Going into an interview...be interested in your
interviewers.
If you focus on learning about them
you seem more interesting and dynamic. (Again, people love to talk about
themselves.)
·
Pay Attention Parents: Always give your kid a
choice that makes them think they are in control.
For instance when I want him to put
his shoes on I will say ,"do you want to put your star wars shoes on or
your shark shoes on?"
Pro-tip: In some cases, this works
on adults.
·
Your action affects your attitudes more than
your attitudes affect your actions.
As my former teacher said "You
can jump and dance FOR joy, but you can also jump and dance yourself
joyful."
·
When a group of people laugh, people will
instinctively look at the person they feel closest to in that group.
·
If you want to build rapport or gain someone's trust
quickly, match their body posture and position.
If someone is sitting with her legs
crossed cross your legs. If they're leaning away from you mean away from them.
If they're leaning towards you, lean towards them. Mirroring and matching body
position is a subconscious way to tell if someone trusts you or is comfortable
with you. If you're sitting with your arms crossed and you notice someone else
is sitting with her arms crossed, that is a good indicator that you have/are
successfully built/building rapport with that person.
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